dietary Supplement Manufacturer FAQs | Custom OEM & Private Label

Q1: Can I provide my own formula for production?

Yes, we fully support contract manufacturing using your own proprietary formula. Our R\&D team will verify regulatory compliance, evaluate ingredient compatibility, and provide suggestions to optimize stability, cost, or market appeal if needed.

Q2: Can you help me design a new supplement formula from scratch?

Absolutely. We specialize in custom formulations based on your market goals. Whether you target weight loss, immune health, or women’s wellness, we’ll develop a formula from ingredient selection to dosage strategy—scientifically backed and label-compliant.

Q3: What is the average lead time for formula development?

Most standard formulas are ready for sampling within 3–5 business days. If new or premium ingredients must be sourced, the timeline may extend to 7–12 days, depending on ingredient availability and testing needs.

Q4: Can you ensure that the formula is compliant with my country’s regulations?

Yes. Our team is well-versed in global supplement regulations including FDA (USA), EFSA (EU), SFDA (Saudi), and TGA (Australia). We can flag restricted ingredients and ensure labeling and claims meet legal standards in your target market.

Q5: Can I customize the active ingredient levels?

Yes, active ingredient dosage can be tailored to your brand’s positioning or regional compliance limits. We ensure safety and efficacy are balanced, and we support custom COA testing to verify actual active levels post-production.

Q6: Do you offer proprietary or patent-based formulations?

Yes. We help create exclusive formulations that enhance brand differentiation. Whether you want a novel blend or proprietary delivery system, we support documentation, stability testing, and optional legal preparation for IP registration.

Q7: Are your formulas tested for stability and safety?

Yes. All formulations go through internal safety screening for heavy metals, microbial load, and ingredient interaction. For complex blends, we offer accelerated stability tests to predict shelf life and flavor consistency.

Q8: Can you suggest trending ingredients for my market?

Yes. We monitor platform data and ingredient demand globally. Popular 2025 trends include liposomal vitamin C, electrolytes with trace minerals, adaptogenic mushroom blends, and sleep-support combinations with melatonin and botanicals.

Q1: What dosage forms do you support?

We manufacture a full range of dosage forms including capsules, tablets, powders, gummies, oral drops, and softgels. Your choice depends on delivery convenience, ingredient form, and target user preferences (e.g. children, athletes, seniors).

Q2: What packaging options do you offer?

We offer a wide selection of packaging options: bottles (PET, glass), pouches (foil, paper), boxes, stick packs, and custom-molded containers. All options support white-label customization, barcode integration, and brand-specific visuals.

Q3: What is your minimum order quantity (MOQ)?

Our general MOQ starts at 300 bottles for capsules, 500 bags for powder sachets, and 1000 pcs for printed packaging. We support small batch production for market testing or influencer-led pre-sales campaigns.

Q4: Are your products Halal or Organic certified?

Yes. We offer Halal-certified and Organic-compliant raw materials. For full product certification, we support both China-based and overseas certification routes, depending on where the products will be sold and registered.

Q5: Can you do vegan supplements?

Yes. We use vegan capsules and plant-based actives like pea protein, herbal extracts, or algae-derived Omega-3. All vegan SKUs are strictly free from gelatin, dairy, and animal by-products, with clean-label documentation provided.

Q6: Can I mix multiple functions into one supplement?

Yes. Our R\&D team can combine multiple functional benefits—like energy + immunity or sleep + digestion—into one SKU. We evaluate ingredient synergy, dosage limits, and flavor interactions to ensure performance and compliance.

Q7: Can you match a competitor’s product?

Yes. Just share the competitor’s label, product link, or packaging image. We can recreate the formula with equal or better quality ingredients, or improve upon it by optimizing flavor, cost, or regulatory compliance.

Q1: Do you offer label design services?

Yes. We provide free standard label design for OEM orders, including layout, font, ingredient table, and compliance elements. Our designers understand supplement label laws in the US, EU, GCC, and SEA markets, ensuring regulatory accuracy.

Q2: What file formats do you require for label printing?

For smooth printing, we recommend high-resolution vector formats such as AI, EPS, or layered PDF. If you only have a logo or brand colors, our team can help build a full packaging concept based on your positioning and target users.

Q3: Can you support advanced packaging effects like foil or embossing?

Yes. We offer advanced printing options like gold/silver foil stamping, UV spot varnish, embossing, and holographic finishes. These options are ideal for premium products and require MOQ starting from 1000–3000 pieces depending on material.

Q1: Do you offer free samples?

Yes, we offer free samples for standard formulas under 200g or 1–2 bottles, depending on the product type. Custom formulas or high-value raw materials may incur a small fee ($20–$50), especially if new ingredients must be sourced.

Q2: How long does it take to receive a sample?

Our typical sample preparation time is 3–5 working days. If new raw materials are needed, the lead time may extend to 7–12 days. For international clients, shipping takes 5–8 business days via DHL, FedEx, or UPS.

Q3: Can you assist with lab testing for the sample?

Yes, we can coordinate third-party lab tests for ingredient verification, heavy metals, microbial limits, or nutritional content. We also provide our internal COA and MSDS reports if requested during the sample stage.

Q1: What is your typical production lead time?

For most products, production takes 25–35 working days after sample approval and payment confirmation. Timelines may vary based on packaging complexity, formula type, and order size. Urgent orders can be expedited if materials are in stock.

Q2: How can I place an order?

You can place an order via email, WhatsApp, or our website form. Once we understand your formula, packaging, and volume needs, we’ll provide an official quotation and production timeline. A dedicated sales rep will guide you throughout the process.

Q3: Can I track my order status?

Yes. We provide weekly updates during production, including raw material arrival, packaging printing, and filling progress. Once shipped, tracking numbers and ETA are shared immediately via email or WhatsApp for full supply chain visibility.

Q4: Can you prioritize urgent or seasonal orders?

Yes. We support urgent requests with dedicated production slots. For seasonal or promotional launches, we offer “express lanes” to meet tight timelines. Early communication and material pre-arrangement help us deliver faster.

Q5: Can I reorder with the same packaging and formula?

Absolutely. Once your formula and packaging are confirmed, we archive the design files, ingredient specs, and QC protocols. Reorders are much faster—just confirm quantities and we’ll proceed using your existing data.

Q6: Will I receive product photos before shipping?

Yes. Before shipping, we send clear product photos, label close-ups, packaging layout, and master carton images. This ensures you approve final quality and can use the visuals for e-commerce or marketing ahead of arrival.

Q1: What payment methods do you accept?

We accept bank wire (T/T), PayPal (for small orders), Alibaba Trade Assurance, and RMB transfers for domestic clients. For amounts over $10,000, we recommend T/T for faster clearance and lower transaction fees.

Q2: Do you offer credit terms or deposits?

First-time clients typically pay 100% before production. For repeat or bulk customers, we can offer 30% deposit + 70% before shipment or flexible terms based on your payment history, order value, and business cycle.

Q1: Can you ship globally?

Yes. We export to over 70 countries including the USA, Europe, Middle East, Southeast Asia, and Africa. We provide all necessary shipping documents, including invoice, packing list, COA, MSDS, and certificate of origin.

Q2: Do you support DDP (tax-cleared) shipping?

Yes. For Amazon, Shopify, and social commerce clients, we provide DDP (Delivered Duty Paid) solutions. This includes customs clearance, local tax settlement, and direct door-to-door delivery without client-side import handling.

Q3: What are the most cost-effective shipping methods?

For small parcels, DHL/FedEx/UPS offer fast delivery with tracking. For large orders, sea freight is most economical. We also offer rail freight to Europe and Middle East as a mid-range option between speed and cost.

Q1: Are you a manufacturer or a trading company?

We are a direct health supplement manufacturer based in Shenzhen, China. Our factory spans 7000㎡ and includes Class 100,000 cleanrooms, independent R&D and QA/QC teams, and in-house packaging production for full vertical integration.

Q2: Where is your factory located?

Our factory is in Shenzhen’s Guangming District—near Hong Kong, Shenzhen Port, and major airports. This location offers fast access to export logistics and convenient shipping options for global clients.

Q3: What certifications does your company hold?

We hold FDA registration, GMP certification, HACCP, FSSC22000, ISO9001, and support Halal, Organic, and Kosher documentation. Our facility is regularly audited and compliant with export requirements for US, EU, GCC, and Southeast Asia.

Q4: How many supplement products have you developed?

We have developed over 5000 health supplement formulas across 10 major functions including weight loss, sports, sleep, and immune support. Our client base spans over 70 countries and covers brands of all sizes.

Q5: Do you work with Amazon or Shopify sellers?

Yes. We’ve helped hundreds of e-commerce sellers launch or scale products. We understand platform requirements for packaging, barcode formats, FNSKU labeling, and small-batch pilot runs tailored for marketplace testing.

Q6: Do you offer OEM and ODM services?

Yes. OEM (private label) clients can use our existing formulas and add branding. ODM clients can request full-service development from formula, packaging, labeling, sampling, to marketing content support—all under one roof.